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Customer Service Manager
Tres Health
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Position Summary The Customer Service Manager supports core operational functions at Tres Health, ensuring accuracy, compliance, and high-quality service delivery across health benefits operations. This role plays a critical part in supporting members, partners, and internal teams through reliable execution, process integrity, and service excellence in a fully remote environment.
Perform role‑specific operational responsibilities with accuracy and consistency
Process and manage work in accordance with Tres Health policies and procedures
Ensure compliance with applicable regulatory and contractual requirements
Collaborate cross‑functionally to resolve operational issues and improve workflows
Maintain accurate documentation and system records
Meet quality, productivity, and turnaround time standards
Protect sensitive information and maintain confidentiality
Other tasks as assigned
Minimum Qualifications
Relevant experience in healthcare, insurance, benefits administration, or customer service
Strong attention to detail and organizational skills
Excellent written and verbal communication abilities
Ability to work independently in a remote environment
Comfort using multiple systems and digital platforms
Demonstrated reliability and accountability
Work Schedule & Remote Work Full-time, remote position aligned with U.S. business hours. Flexibility required for critical project deadlines, cross‑functional meetings, and occasional travel (0–10%) for team collaboration or vendor engagements.
Remote Work Requirements
Dedicated home office with reliable, high‑speed internet.
Secure workspace aligned with HIPAA security standards (device encryption, secure Wi‑Fi, screen privacy).
Ability to effectively coordinate and lead projects in a fully remote environment.
Security, Privacy & Compliance This position requires adherence to Tres Health’s security and privacy policies, including HIPAA compliance. All employees must complete security training and comply with access management protocols.
Physical Requirements
Prolonged periods of sitting and working at a computer.
Ability to communicate effectively through video, phone, and written platforms.
Ability to effectively use computers, video conferencing tools, and other standard remote work technology.
Visual and auditory capabilities suitable for remote work.
Ability to occasionally lift up to 15 pounds.
Tres Health is committed to ADA compliance and will provide reasonable accommodations
Employment Status This position is governed by at‑will employment, meaning either the employee or Tres Health may end the employment relationship at any time, with or without cause or notice, as permitted by law.
EEO & Reasonable Accommodation Tres Health is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected category. Tres Health provides reasonable accommodations to enable individuals with disabilities to perform the essential functions of the role. This description is not intended to list all duties or qualifications and may be updated at any time.
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Sprachkenntnisse
- English
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