Customer Support Engineer

Job Title: Applications Engineer / Support Engineer, ADAS

We are seeking Support Engineers and Applications Engineers for our Automotive R&D client based in Wiltshire to work on exiting ADAS Systems. This role offers an exciting opportunity to work with leading automotive clients worldwide, providing support, training, and demonstrations on a wide range of products to customers.

The role involves troubleshooting issues, resolving customer inquiries, and ensuring the smooth operation and optimal performance of our robotic and software solutions. The Support Engineer collaborates with cross-functional teams, including engineers, technicians, and sales personnel, to deliver exceptional customer support and contribute to customer satisfaction.

This team is responsible for providing technical support and assistance to customers who utilise systems across our driving robot and Advanced Driver Assistance Systems (ADAS) target products. These products are used to test and validate the latest vehicle safety technologies, such as those designed to intervene automatically in the event of a pending collision.

• Provide technical support to customers via various channels regarding our robotic systems, including installation, configuration, operation, sending software updates and troubleshooting.
• Analyse and diagnose technical problems reported by customers related to robotic systems.
• Support customers remotely by guiding them through troubleshooting procedures and providing step-by-step instructions.
• Escalate and prioritise critical customer issues and communicate progress, updates, and resolutions to customers in a clear and timely manner.
• Create and maintain documentation, including troubleshooting guides, FAQs, and knowledge base articles, to enhance the efficiency and effectiveness of customer support.

• Strong technical aptitude and troubleshooting skills, with a solid understanding of robotic systems and their components.
• Familiarity with sensors, actuators, control systems, and related technologies.
• Excellent problem-solving and analytical abilities to diagnose and resolve technical issues.
• Strong documentation and knowledge management skills to create and maintain support materials.
• Willingness to travel to customer sites for on-site support, as required.