EUD Analyst

We are looking for an End User Device Analyst to work within public sector.

Location: Onsite - Southampton

About the role: You will be responsible providing ensuring the quality of the service provided is of a high standard providing the customer with an excellent experience and delivering within the agreed SLA's.

Essential Skills: The ideal candidates will hold Active SC and have an extensive End user device analytical background, with the following skills/ experience:

Experience working in ICT operational delivery Experience of supporting Windows 10, smartphones, laptops and desktops Experience of resolving incidents, requests and problems Experience of identifying and delivering service improvements Experience of using ServiceNow