Service Desk Manager

We're excited to be partnering with an expanding MSP looking for a Service Desk Manager to lead and grow their technical support team. This is an excellent opportunity for a skilled 2nd Line Engineer or current Team Leader to take the next step in their career.

Responsibilities: As the Service Desk Manager, you'll lead and manage a talented team, ensuring exceptional technical support and maintaining high standards of service delivery. While you'll still be involved in hands-on IT support, you'll also take on key responsibilities such as mentoring, training, and refining processes.

What We're Looking For:

Experience within an MSP and a strong technical background Proficiency in supporting Microsoft 365, Windows, and network infrastructure A proactive, "can-do" attitude Excellent communication and customer service skills Prior leadership or management experience What's in It for You:

Competitive salary (£40,000 - £50,000) Hybrid working - flexibility to work from home and the office Clear career progression and a pathway into senior roles Paid certifications and training opportunities Private medical cover and sick pay A collaborative, supportive team environment If you're ready to step into a management role and help shape the future of a fast-growing MSP, send your CV for immediate consideration!

At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you