Enterprise Architect

Position Summary

The Enterprise Architect – Strategic Accounts will drive a culture of solution and design excellence, ensuring the delivery of award-winning solutions tailored to Claranet’s customers. As the primary technology advisor, you will provide strategic guidance and technical expertise, ensuring that solutions meet business objectives and deliver an exceptional customer experience.

Role Mission

Claranet’s mission is to build long-term, trusted partnerships with customers by delivering market-leading, integrated managed services. In this role, you will work closely with key stakeholders to design scalable, repeatable and innovative technical solutions, bridging business needs with cutting-edge technology.

Key Objectives and Deliverables

• Architectural Design Excellence: Develop scalable, repeatable solutions aligned with customer objectives, leveraging industry best practices

• Customer Relationships: Build trusted relationships with customers, translating business needs into tailored technical solutions

• Collaboration & Governance: Ensure effective cross-functional collaboration and adherence to project governance standards

• Technology Leadership: Stay ahead of emerging trends, bringing innovative ideas to Claranet’s portfolio and customer engagements

Architecture Design & Delivery

• Leverage industry-standard frameworks (e.g. TOGAF, Zachman or FEAF) to create and implement scalable, repeatable architecture solutions.

• Act as the technical lead for Claranet driven development and implementation projects, ensuring timely and within budget delivery.

• Develop detailed proposals and presentations to effectively communicate architectural solutions to customers.

• Evaluate and continuously enhance the effectiveness of implemented architectures, recommending improvements as necessary.

• Ensure that solutions comply with relevant regulations, standards and security requirements, collaborating with internal teams as needed.

Customer Engagement

• Build and maintain strong relationships with customer stakeholders, translating business requirements into effective technical solutions and architectures.

• Serve as the technical advisor, providing through leadership on technology trends and aligning customer strategies with Claranet’s offerings.

• Balance technical and business considerations to align customer expectations with project deliverables.

Collaboration & Governance

• Partner with the Product teams to design and deliver solutions aligned with customer outcomes.

• Collaborate with Sales teams to translate customer needs into high-level solution designs.

• Work with Customer Experience & Manged Services and Delivery teams to ensure a seamless transition from solution design to service delivery.

• Ensure adherence to governance processes for projects that involve bespoke or non-standard elements beyond Claranet’s published portfolio.

Innovation & Research

• Research emerging technologies and industry trends, assessing their relevance to Claranet’s UK propositions and recommending actionable insights

• Contribute to the development of tools, processes and templated that enhance the quality and consistency of customer engagements.

Teams to collaborate with

• Product team - collaborate to design and deliver portfolio and solutions that meet customer business outcomes Work together to build Service Descriptions for customers where appropriate.

• Sales – support the team with technical and solution expertise to help translate customer needs into high level solution designs.

• Customer Experience and Managed Services – collaborate to ensure solutions are designed to enable a smooth service transition.

Position Specifications

Behavioural competencies – organisational and behavioural fit.

Critical competencies – technical fit

• Proven experience in designing, managing and delivering enterprise architecture projects in such areas as Hybrid Cloud, Security, Network and Workplace solutions

• In-depth knowledge of enterprise architecture frameworks (e.g. TOGAF, Zachman, FEAF) and technologies including cloud computing, cybersecurity and data analytics

• A strong understanding of the IT Managed Services market, including the technology and skills needed to deliver excellent customer service.

• Experience leading end-to-end solution architecture lifecycle management, from strategy and design to implementation and evaluation.

Behavioural Competencies

• Flexible and creative, with the ability to take informed risks in a structured manner.

• Quick to adapt to changing situations, demonstrating resilience and self-motivation under pressure.

• Skilled in conflict resolution, fostering constructive and open communication.

• Proven ability to engage with customers at senior levels while effectively communicating technical concepts to non-technical stakeholders.

• Strong written and verbal communication skills with a focus on creating compelling and professional customer-facing materials.

Collaboration & Leadership

• Demonstrated ability to work cross-functionally with teams including sales, marketing, sales and managed services

• Experienced in developing and implementing tools, processes and methodologies that improve efficiency and customer satisfaction.

• Willingness to travel as required to customer sites and Claranet locations