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Senior Project Manager
Publicis Canada
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
Über
Overview
We are looking for a detail-oriented, client-facing individual responsible for the end-to-end project management of CRM campaigns specifically within Salesforce Marketing Cloud (SFMC ). This role will serve as the connective tissue between Marketing, Creative, Strategy, Development and QA to deliver project excellence across the client's CRM ecosystem.
The Senior Project Manager will have a strong understanding of the creative process from brief through to production to ensure CRM and digital projects are executed on time, on budget, and to the highest quality. You will help lead project schedules, resources, and workflows on a variety of CRM-related initiatives such as email programs, customer journey builds, MMS/SMS and campaign optimization support.
You'll bring a strong operational mindset, experience in agile and traditional workflows, and the ability to work cross-functionally across disciplines.
Responsibilities
Manage and motivate multidisciplinary teams in a fast-paced, multiple-project environment.
Responsible for coordinating CRM emails from initiation through planning, production, QA, deployment, and reporting.
Maintain timelines, resourcing, budgets, and workback schedules.
Collaborate closely with internal teams including creative and development to ensure alignment and timely delivery.
Act as primary contact for daily communication with clients and partners for project status and approvals.
Works collaboratively with account team to manage overall process and is responsible for creating, documenting and implementing process enhancements related to workflow, efficiencies and delivery.
Support sprint planning, agile processes, and day-to-day campaign workflow while proactively monitoring campaign operations, risks, and resources.
Maintain program and project documentation including workflows, briefs, timelines, estimates, status trackers, and deployment calendars.
Partner with the broader PM team to identify resourcing gaps and collaborate on prioritization.
Help foster a culture of positivity, collaboration, accountability, and continuous improvement
Qualifications
5+ years of experience in project management, with significant focus on CRM and digital marketing.
Working knowledge of deployment platforms such as Salesforce Marketing Cloud, Braze, Adobe Campaign, or similar tools.
Understanding of email development workflows and best practices (HTML, Liquid, QA/testing, responsive design).
Experience working in agile, waterfall, and hybrid environments, including sprint and standup facilitation.
Ability to manage multiple concurrent projects and prioritize in a fast-paced, deadline-driven setting.
Proficiency with project management tools such as JIRA, Smartsheet, Workfront, or similar.
Strong organizational, communication, and stakeholder management skills.
Collaborative mindset with the ability to manage without authority.
Certification such as PMP, Six Sigma, etc., is an asset.
Additional information
Salary
Transparency matters to us. The salary range for this position is CAD $70,000 - CAD $90,000 per year. Actual compensation within this range will be based on a variety of factors, including relevant experience, knowledge, skills, and applicable certifications. This range reflects what we reasonably expect to offer based on current market data.
AI Use
We use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but never replace human decision-making. We believe in a human-first approach, where your experience and potential are recognized by people.
Publicis Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. If you require a specific accommodation please contact Human Resources.
Sprachkenntnisse
- English
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