Network Operations Center Technician

Support capital program deployments through real-time alarm monitoring, initial
triage, and break-fix change execution.
 Provide 24/7 operational monitoring, ticket handling, and troubleshooting to
ensure network stability and minimize post-deployment issues.
 Monitor KPIs, alarms, and system degradations, escalating where needed to
ensure proper implementation and network performance.
 Perform pre- and post-deployment validations to confirm successful upgrades
and proactively identify issues.
 Respond to alarms from tools such as One Console, Splunk, OpenSearch,
NetScout, and CyberArk.
 Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve
service-impacting issues.
 Schedule and coordinate critical maintenance and break-fix activities with internal
teams and vendors.
 Participate in troubleshooting bridges to resolve outages and degradation events
linked to capital program deployments.
Technical Experience and Skills
 Proficiency in packet core telecom systems including UPF, SMF, GGSN, MME,
AMF, NRF, SMSF, NEF, SGSN, MAG, & ePDG.
 Understanding of telecom protocols (Diameter, HTTP) and wireless network
architecture.
 Competence in monitoring and operational support tools (One Console, Splunk,
OpenSearch, etc.).

Job Type: Full-time

Pay: From $40,000.00 per year

Experience:

• Network monitoring: 3 years (Required)
• Network protocols: 1 year (Required)

Work Location: In person

Wünschenswerte Fähigkeiten

• Splunk
• Troubleshooting

• Frisco, Texas, United States

Berufserfahrung

• NOC Engineer

Sprachkenntnisse

• English