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Sales Support Officer - Work From Home
Twoconnect
- +3
- +2
- United States
- +3
- +2
- United States
Über
We are seeking a highly organised Sales Support Officer to manage inbound customer enquiries, coordinate bookings, and support our sales team across day-to-day operations. This role is responsible for progressing enquiries through to confirmed bookings, ensuring accurate information is provided to customers, and maintaining smooth communication between clients, in-house boat, and third-party boat owners. Responsibilities include: Manage inbound customer enquiries across phone and email in a timely and professional manner. Coordinate bookings between customers, in-house boats, and third-party boat owners, ensuring availability and smooth communication. Provide customers with accurate hire fees, BYO charges, and other booking details. Confirm dates, issue booking confirmations, and send invoices and payment links through the bespoke booking system. Progress enquiries through the booking pipeline using email automation and internal tools. Maintain a professional phone manner and deliver exceptional service to enhance customer experience. Liaise with boat owners to confirm scheduling, availability, and customer requirements. Support the sales team by keeping accurate records of bookings, payments, and client interactions. Assist with training documentation and process improvement as new systems and workflows are introduced. During the off-peak winter season (23 months), provide additional support in social media management, low-level copywriting, and general marketing tasks. Other role specific duties as they arise.
Wünschenswerte Fähigkeiten
- Customer Service
- Documentation
Berufserfahrung
- Social Media
- Copywriter
- Inbound
Sprachkenntnisse
- English
Hinweis für Nutzer
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