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Remote - Technical Support AdvisorVXI Global Solutions • Atlanta, Georgia, United States
Postuler Maintenant
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Remote - Technical Support Advisor

VXI Global Solutions
  • US
    Atlanta, Georgia, United States
  • US
    Atlanta, Georgia, United States
Postuler Maintenant

À propos

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Join Us as a Technical Support Advisor!  

Location: Remote Call Center  

Join Us as a Technical Support Advisor!  

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!  

What You’ll Be Doing:  

Customer Service Excellence:  

  • Handle customer inquiries via phone, delivering tailored solutions to technical issues.  

  • Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.  

Technical Support & Troubleshooting:  

  • Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.  

  • Use multiple systems to research and deliver efficient, real-time solutions.  

Adaptability in Communication:  

  • Connect with a diverse range of customers by adjusting your communication style to meet their needs.  

  • Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.  

Team Collaboration:  

  • Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.  

What We’re Looking For:  

Customer Service Focus:  

  • Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).  

Technical Enthusiasm:  

  • A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting.  

Resilience Under Pressure:  

  • Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.  

Learning & Growth Mindset:  

  • Open to feedback and coaching, with a drive to continuously improve and excel.  

What You Bring:  

  • Proven experience in customer support or technical assistance , ideally in a call center setting.  

  • Strong verbal and written communication skills.  

  • Problem-solving abilities with a flexible, adaptable approach to challenges.  

  • Confidence in navigating multiple software tools and systems to resolve issues.  

  • A self-motivated attitude with effective time management skills.  

What You’ll Get:  

Competitive Pay:  

  • $17.31 per hour, with opportunities for performance-based incentives.  

Comprehensive Benefits:  

  • Full health insurance package, including medical, dental, and vision coverage.  

Cell Phone Perks:  

  • $25/month per line for unlimited phone, text, and data (restrictions may apply).  

Training and Growth:  

  • Paid training to set you up for success.  

  • Career advancement opportunities with a globally renowned leader in technology innovation.  

Referral Bonuses:  

  • Earn ongoing bonuses for referring new employees through our Referral for Life Program.  

Supportive, Inclusive Environment:  

  • Thrive in a dynamic virtual work environment with a team that’s dedicated to your success.  

  • Enjoy a culture that values diversity—we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.  

Remote Work Requirements

  • Private Workspace: A quiet, dedicated workspace with no distractions. 

  • Ergonomics: A comfortable desk setup with all necessary equipment. 

  • Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. 

  • Ethernet Connection : Must be hardwired; Wi-Fi is not acceptable.

Why You’ll Love Working Here:  

At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you’re driven by curiosity, passion, or technical expertise , you’ll find the perfect space to grow and succeed with us.  

Ready to Take the Next Step?  

Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences!  

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

  • Atlanta, Georgia, United States

Compétences linguistiques

  • English
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