Disability Bridge Associate ManagerMetLife • New York, New York, United States
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Disability Bridge Associate Manager
MetLife
- New York, New York, United States
- New York, New York, United States
À propos
New Frontier strategy
focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to manage the risk and performance of the assigned team members and to ensure effective execution of all defined performance indicators. They are responsible for the oversight of key business assignments/segmentations as well as ensuring decisional accuracy and timeliness of all claim determinations, development of the assigned team members, customer implementations, project management and other related duties.
Key Responsibilities
Lead a team of individual contributors to deliver high‑quality, timely STD/LTD claim transitions and determinations, ensuring all key performance indicators, service commitments, and customer expectations are met or exceeded.
Create the infrastructure, workflows, and team culture that promote data accuracy, strong documentation practices, financial integrity, operational efficiency, and sustained employee engagement.
Oversee claim quality, decisional and financial accuracy, operating costs, and inventory through regular quality and block reviews, performance monitoring, and timely escalation management to ensure regulatory compliance and risk mitigation.
Manage end‑to‑end people and operational performance, including workload prioritization, issue resolution, escalated customer complaints, technical inquiries, productivity challenges, hiring, promotions, performance management, compensation, and unit operating expenses.
Develop team capability and performance through coaching, feedback, performance management, training, and targeted development plans, while identifying solutions to performance gaps and celebrating strong results and behaviors.
Coordinate cross‑functional and cross‑organizational partnerships with peers, Associate Managers, leadership, account teams, and claims management partners to support projects, implement workflow enhancements, resolve complex issues, and achieve broader STD/LTD organizational goals.
Required Qualifications
4+ years of management and project management experience demonstrating strong leadership, coaching skills and planning and organizational skills
Extensive knowledge of IDI, STD, LTD, group disability, Workers Compensation, ERISA, Social Security and state laws
Strong analytical and decision-making skills with a focus on producing results
Creative problem‑solving abilities and the ability to think outside the box
Excellent interpersonal and communication skills in both verbal and written form
Excellent customer service skills proven through internal and external customer interactions
Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively
Organizational and time management skills
Ability to effectively manage multiple systems and technology resources
Preferred Qualifications
Bachelor’s degree
10+ years of LTD Insurance Claims experience
Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug‑free workplace.
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Compétences linguistiques
- English
Avis aux utilisateurs
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