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Desktop Support TechArdent Health • Tyler, Texas, United States
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Desktop Support Tech

Ardent Health
  • US
    Tyler, Texas, United States
  • US
    Tyler, Texas, United States
Apply Now

About

Overview Join our team as a day shift, full-time Desktop Support Tech in Tyler, TX.
Responsibilities
Responsible for incoming support calls/requests from end users related to a variety of desktop issues.
Support desktop hardware, software standards and management practices including application distribution.
Set up and prepare technical equipment for deployment.
Advocate for and promote enterprise desktop standards and policies.
Ensures compliance with Enterprise Change Committee requirements and processes.
Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches
Support other IT departments associated to end-user equipment as required.
Document issue resolutions to improve peers’ ability to resolve similar problems in the future.
Track and document time associated to specific projects and daily functions.
Travel throughout the market to support all hospitals, clinics urgent cares etc. as needed
Occasional travel to other markets may be requested
Qualifications Job Requirements:
Associate’s degree in Information Systems / Computer Science (additional years of technical training may substitute for the required education on a year-for-year basis)
Experience with Desktop operating systems, Windows Server and Active Directory
Experience in installing and replacing computer peripherals
Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom)
Experience with Microsoft Teams room and A/V equipment
Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP
Strong analytical and problem solving skills
Strong organizational and time management skills
Exhibits clear written and verbal communication skills
Preferred Experience
MCP certification
A+ certification
SCCM deployment and Microsoft Office 365 experience
Knowledge in scripting (e.g. Powershell) and other remote
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  • Tyler, Texas, United States

Languages

  • English
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