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Donor Caller
- Anchorage, Alaska, United States
- Anchorage, Alaska, United States
About
This position will be responsible for: Contacting blood donors by telephone to encourage and schedule additional blood donations, inform donors about new blood related medical issues, and respond to questions. Directly communicating with blood donors to extend our appreciation to new donors, thank donors that reach special milestones, and resolve any basic concerns presented by volunteer blood donors.
To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Excellent written and verbal communication skills. Exceptional organizational skills and ability to prioritize work. Ability to work independently and adapt to fluctuating workloads. Must be able to interface effectively and harmoniously with employees in all departments. Must represent the Blood Bank of Alaska in a professional manner at all times. Must be computer literate; proficient in Word and database software. Ability to work with others to achieve departmental and organization goals and objectives. Ability to utilize abilities and talents effectively. Demonstrate a positive attitude toward one's work and job. Ability to act honestly and with integrity, showing respect for laws, the rights of others, and Blood Bank of Alaska mission. Ability to adapt to various situations, to work effectively with a variety of individuals and groups, to understand and appreciate different and opposing perspectives of an issue, and to adapt one's approach as the requirements of the organization/department change. Ability to change within the organization or to change job requirements as needed. Retains subject matter expertise in field or profession.
Strong interpersonal and communication skills. Ability to foster a working environment conducive to excellent customer service. Good organizational skills. Ability to problem solve, and to make quality decisions. Ability to maintain confidentiality. Ability to stand, sit and walk for long periods of time. Ability to lift 30lbs.
H.S. Diploma or GED. Experience working in a role with community involvement. Demonstrated ability to meet goals established. Demonstrated experience in dealing with the public in a problem solving capacity.
Languages
- English
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