About
Country: United States
State: Ohio
City: Wadsworth
Job Family: Sales Engineering and Proposals
Job Type: Permanent position
Work Location: Hybrid
Position Summary The Sales Engineer is responsible for developing and supporting aftermarket sales opportunities, including spare parts, technical services, upgrades, retrofits, and maintenance solutions for installed equipment. This role works closely with customers, engineering teams, and service personnel to identify customer needs, provide technical recommendations, and deliver responsive support.
This position requires frequent travel to customer sites throughout North America, with occasional international travel.
Key Responsibilities
Develop and execute sales opportunities for spare parts, service agreements, upgrades, retrofits, and technical support solutions
Support and grow existing customer relationships by understanding equipment performance, maintenance requirements, and operational challenges
Prepare technical and commercial proposals, including scope development, quotations, and cost estimates
Respond to customer inquiries, RFQs, and urgent service needs in a timely and professional manner
Conduct customer site visits, equipment inspections, and troubleshooting support activities
Collaborate with engineering and service teams to develop practical and cost-effective solutions
Present technical recommendations and clearly communicate product and service value to customers
Maintain accurate records of opportunities, quotations, and customer interactions within company systems
Support project execution through effective communication and coordination with internal teams
Gather customer feedback and communicate recurring issues, market trends, and competitive insights
Preferred Experience
3+ years experience in aftermarket sales, field service, or maintenance support within heavy industrial or manufacturing environments
Familiarity with steel mill equipment and processes
Experience with installed base equipment, spare parts identification, and retrofit solutions
Ability to interpret technical drawings, BOMs, and equipment documentation
Travel Requirements
Frequent travel up to 60%, including domestic and occasional international travel
Flexibility to respond to urgent customer needs and short‑notice travel requirements
Qualifications
Bachelor’s degree in Engineering or related technical field, or equivalent industry experience
Strong mechanical and/or process knowledge related to industrial equipment and manufacturing systems
Excellent communication and interpersonal skills with the ability to explain technical concepts clearly
Highly organized, self‑motivated, and capable of managing multiple priorities
Ability to work independently and collaboratively within cross‑functional teams
Ability to safely work in heavy industrial and steel manufacturing environments
Fives ST Corp. is an Equal Opportunity Employer.
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Languages
- English
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