Service Advisor

divh2Automotive Service Advisor - Join the Winning Team at Casey Auto Group!/h2pAre you a customer service expert with a passion for cars? Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between our customers and our expert technicians, all while building a rewarding and stable career./ppAt Casey Auto Group, youll be the face of our service department, helping customers feel confident and cared for. Youll work with some of the best American and import vehicle lines, from entry-level to high-end luxury./ppstrongWhy Youll Love It Here:/strong/pullistrongCustomer Champion:/strong This role involves direct communication with customers, helping them understand their vehicles needs and ensuring a positive experience./lilistrongCareer Growth:/strong There are opportunities for advancement within the Casey Auto Group. Starting as a service advisor can lead to management roles or other specialized positions./lilistrongJob Stability:/strong As a family-owned and operated company, we offer stable employment in an industry that is always in demand./lilistrongPassion for Cars:/strong If you have an interest in vehicles and mechanics, this role allows you to immerse yourself in that passion daily./li/ulpstrongYour Responsibilities:/strong/ppAs a Service Advisor, you will play a key role in delivering an exceptional customer experience. Your responsibilities will include:/pulliOverseeing service orders and the flow of the Drive Lane to ensure prompt, courteous, and effective service./liliProviding concierge support for all owner inquiries, whether over the phone or in person./liliDistributing work efficiently among technicians and ensuring the daily inventory of technician time is consistently sold./liliAnswering technical questions about vehicle problems, warranties, services, and repairs./liliMaintaining customer happiness scores at or above company standards./liliAssisting in diagnosing vehicle problems, ordering parts, and overseeing warranty claims./liliCollaborating with upper management on hiring and disciplinary decisions for the service department./li/ulpstrongQualifications:/strong/ppWere seeking a service-oriented individual who is eager to excel in a fast-paced environment. You should have:/pullistrongPrevious experience/strong./liliDemonstrated ability to manage others./liliStrong record of positive customer satisfaction results./liliOrganized and friendly personality with fantastic communication skills./liliTime management skills and the ability to work with little supervision./liliA professional, well-groomed personal appearance./liliA valid drivers license and a clean driving record./liliMust be at least 18 years of age./li/ulpstrongWhat We Will Give You:/strong/ppAt Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed:/pullistrongCompetitive Pay/strong and weekly paychecks/lilistrongProfessional Development:/strong Ongoing training and career advancement opportunities/lilistrongComprehensive Benefits:/strong/liulliMedical, Dental, and Vision Insurance/liliFSA/HSA/LPFSA/liliPrescription drug coverage/liliHealthJoy App- company paid healthcare navigation tool/liliEmployee Assistance Program/lili401(k) with company contribution upon eligibility/liliShort- and Long-Term Disability/liliLegal Resources coverage ID Protection/li/ullistrongWork-Life Balance:/strong/liulliVacation Holiday pay/li/ullistrongEmployee Perks:/strong/liulliEmployee referral bonus programs/liliEmployee parts service discounts/liliDiscounted gym memberships to OneLife YMCA/li/ul/ulpstrongAccelerate Your Career Today!/strong/ppThis isnt just a jobits a career path with limitless potential. If youre a passionate, motivated professional who shares our drive for excellence, Casey Auto Group is the place for you./ppApply today and join the Casey Auto Group familywhere success is driven by passion, performance, and persistence./ppCasey Auto Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws./p/div