PSP Operations Manager

FinTech Recruitment

Saint Paul, Illinois, United States

Saint Paul, Illinois, United States

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About

Our client is a rapidly expanding international FinTech Payments company. We need a senior payments operator who can lead day-to-day PSP operations with strong controls: settlements/payouts, reconciliation, disputes/refunds, incident response, and SOPs. Must-have leadership experience (non-negotiable) Candidate must have led (run end-to-end, accountable for outcomes) at least 2 of the 3 pillars: 1) Settlements & Merchant Payouts Led payout runs, cutoffs, funding schedules, and exception handling; familiar with reserves/holds/rolling reserves. Led dispute workflow (intake, evidence, submission, tracking, reporting); managed refund ops with controls; improved chargeback KPIs and timelines. Note: “Led” means personally ran the process and resolved exceptions—not only reporting or supporting. Understanding of scheme concepts (Visa/MC disputes and monitoring thresholds) Vendor escalation experience (processors/acquirers) with documented outcomes Data fluency: Excel/Sheets at scale; exports/dashboards; SQL/BI is a plus Controls mindset: SOPs, checklists, access controls, incident playbooks Successful Candidates MUST be able to explain and demonstrate the following:
Walk through money flow from authorisation to payout — where do breaks happen? Describe your reconciliation workflow and top 3 recon breaks you have handled. Chargebacks spike 2x — what do you do in the first 24 hours? Processor delays funding — what actions and merchant communications do you run? Which KPIs do you track daily/weekly and what thresholds trigger action?
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Saint Paul, Illinois, United States

Languages

English

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