Desktop Support EngineerVallum Associates Limited • Warwick, England, United Kingdom

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Desktop Support Engineer

Vallum Associates Limited

Warwick, England, United Kingdom

Warwick, England, United Kingdom

About

Able to work in different West Midlands (Gaydon, Wolverhampton, Whitley, CB) Sites in UK. Able to work 24*5 at site, would also require working on Bank Holidays at sometimes EUS onsite support (MonFri, 8am4pm UK) to assist with the app experience rollout Support for Frontline workers for technical issues phased during application setup on Mobile device App download and authentication as per Documentation shared by programme Registration of device as MFA (Multi factor authentication) (Biometrics) Resolution of authentication issues such as password resets, account unlocking and raise ticket where it needs to be looked after by another team (Security/Office 365) Application and access issues related to My time based on documentation shared with EUS team by Programme Troubleshoot and Raising of IT tickets if unable to resolve by existing EUS team. Feedback queries and issues through hyper care queue for resolution and management Provide support to wider programme team to update knowledge articles with common queries experienced and resolution Manage, respond to and resolve all End User and related incidents and problems Installation, configuration and management of End User Devices and Applications Responding to and containing IT Security threats and major incidents related to End User Devices and Applications Liaising with 3rd party Vendors like HP or Dell to resolve the issues Reduction in repeat incidents through effective Problem Management (Root Cause Analysis) You are also required to work with / assist projects team with technical issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations Maintaining agreed SLA levels and assuring Quality of delivery at all times
TPBN1_UKTJ

Warwick, England, United Kingdom

Languages

English

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