Clinical Development Engineer (Medidata Rave / Technical Support)Group Nine LLC • Passaic, New Jersey, United States
Clinical Development Engineer (Medidata Rave / Technical Support)
Group Nine LLC
- Passaic, New Jersey, United States
- Passaic, New Jersey, United States
About
Provide technical and functional support for Medidata Rave, including database-level analysis, configuration, user management, and issue resolution. Conduct advanced troubleshooting and root cause analysis for incidents, service requests, and integrations across the Clinical Development ecosystem. Manage support operations and ticket workflows using ServiceNow, ensuring adherence to SLAs and documentation best practices. Develop, optimize, and maintain SQL scripts and stored procedures in Microsoft SQL Server for reporting, validation, and data migration. Create and maintain Python scripts for automation, RPA support, and ad-hoc data processing. Work with RESTful APIs for integration, authentication, and data exchange between systems. Support Java-based authentication utilities (JAR files) and assist in integration troubleshooting. Design dashboards and reports using Tableau to support operational and analytical reporting. Perform data analysis and transformation using SAS for clinical and operational datasets. Utilize Git and Bitbucket for version control and code collaboration. Use Atlassian tools (Jira, Confluence, Bitbucket) for task management, documentation, and collaboration across teams. Manage cron-based automation schedules using VisualCron and perform basic MS-DOS command line operations for log reviews and file management. Participate in validation, change management, and release activities ensuring compliance with GxP and 21 CFR Part 11. Document configurations, workflows, troubleshooting steps, and reusable scripts in Confluence or standard knowledge repositories.
Nice to Have
SQL (Advanced–Expert): Complex query writing, joins, and performance optimization. Microsoft SQL Server (Intermediate): Stored procedures and database management. Python (Intermediate): Automation scripting, RPA, and data manipulation. Java (Basic): Working knowledge of authentication modules and JAR handling. REST API (Intermediate): Integration, data exchange, and debugging experience. Tableau (Intermediate): Dashboard and visualization development. SAS (Intermediate): Statistical or operational data analysis and reporting. Git (Intermediate): Branching, merging, and code version management. Atlassian Suite (Intermediate): Jira (task tracking), Confluence (documentation), Bitbucket (source control). VisualCron (Basic): Job scheduling, monitoring, and automation setup. MS-DOS Command Line (Basic): File navigation, scripting, and log handling. Experience with ServiceNow or equivalent ITSM/ticketing system.
Required Skills & Qualifications
Bachelor's degree in Computer Science, Life Sciences, Bioinformatics, or related discipline. 4–8 years of experience in Clinical Development or Clinical Data Systems support. Strong hands-on experience with Medidata Rave (front-end and back-end). Excellent troubleshooting and root cause analysis skills across application and data layers. Strong communication, documentation, and cross-functional collaboration skills.
Preferred Qualifications
Prior experience in pharmaceutical R&D or clinical data management environments. Familiarity with GxP, 21 CFR Part 11, and other regulatory frameworks. Exposure to cloud platforms and integration monitoring tools. Experience with data visualization and automation initiatives supporting clinical operations.
Languages
- English
Notice for Users
This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.