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Customer Service Representative- Builder SalesDaikin Comfort • United States
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Customer Service Representative- Builder Sales

Daikin Comfort
  • US
    United States
  • US
    United States
Jetzt Bewerben

Über

Customer Service Representative- Builder Sales
Position Summary: This role supports the Builder sales division by managing customer orders while delivering excellent customer service. The ideal candidate will maintain accurate documentation, address inquiries promptly, and build strong working relationships with customers, vendors, and internal teams. Key Responsibilities May Include: Customer Service & Order Support Process, purchase, and manage incoming customer orders from the phone, email, and websites Respond to customer inquiries and resolve issues in a timely, professional manner Input customer orders into the system accurately Communicate with suppliers and subcontractors to ensure seamless scheduling and coordination Participate in team meetings and training sessions to stay updated on internal best practices and industry trends Cultivate strong relationships with customers to support repeat business and referrals Perform additional tasks and special projects as assigned to meet business needs Knowledge & Skills: Strong verbal and written communication skills, especially over the phone Excellent time management, organizational, and problem-solving abilities High attention to detail and accuracy in all administrative tasks Ability to work independently with minimal supervision Comfortable collaborating across departments in a fast-paced environment Quick to learn new technologies, products, and systems Skilled in managing customer expectations and building positive relationships Experience: Prefer 1 year of customer service experience, with a proven ability to resolve customer concerns effectively Education/Certification: High School Diploma or GED required People Management: None Physical Requirements / Work Environment: Ability to sit, stand, walk, or drive for extended periods throughout the workday Occasional bending, reaching, or stair climbing in showroom or warehouse Work is primarily performed in an office environment Regular use of computers, tablets, phones, and other standard office equipment Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects. Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, national origin, citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability, medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age, sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. Equal Opportunity Employer
  • United States

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  • English
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