Operations Support Services Specialist - RemoteSedgwick • Washington, Utah, United States
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Operations Support Services Specialist - Remote
Sedgwick
- Washington, Utah, United States
- Washington, Utah, United States
Über
Are You an Ideal Candidate? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic.
Essential Responsibilities May Include
Provides leadership, direction, and support to a team of OSS colleagues.
Assigns and monitors workload for OSS colleagues; coordinates project volume and assignments; ensures that processes and procedures are adhered to and that department objectives and Service Level Agreements (SLAs) are met.
Assists leadership to establish departmental procedures, standards, and metrics.
Supports OSS Coordinators and OSS Associates by providing advice on handling complex issues.
Tracks non-compliance issues and monitors through to resolution; acts as quality assurance by identifying, researching, resolving and responding to technical and non-technical issues or questions.
Communicates high visibility issues to immediate supervisor.
Maintains high level of knowledge of applicable claim systems, processes, and procedures to assist in a resolution to customer issues.
Escalates calls to the appropriate departments as needed.
Provides status and follow-up information to customers as needed.
Reviews quality data, conducts audits, tracks quality metrics and reports findings to appropriate management.
Conducts training for OSS Coordinators and OSS Associates.
Monitors incoming calls and emails to ensure issues are addressed and resolved in a timely manner.
Assists leadership to identify and implement process improvement initiatives.
Assists in interviews of Coordinators and Associates and provides feedback to hiring manager.
Additional Functions and Responsibilities
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
Qualifications Education & Licensing: Bachelor's degree from an accredited college or university preferred.
Experience: Three (3) years claims management experience or equivalent combination of experience and education required.
Skills & Knowledge
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Taking Care of You
Career development and promotional growth opportunities
A diverse and comprehensive benefits offering including medical, dental, vision, 401K, PTO and more
Work Environment When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Physical: Computer keyboarding, travel as required.
Auditory/Visual: Hearing, vision and talking.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($40,524.00 USD - $50,000 Annual). A comprehensive benefits package is offered including but not limited to medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.
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Sprachkenntnisse
- English
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