Senior Project Manager
Framework Ventures
- New York, New York, United States
- New York, New York, United States
Über
At ZScaler, our Customer Success Organization is a global, customer‑focused team dedicated to delivering high‑impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands‑on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer‑centric culture that fosters success, adoption, and continuous growth.
We’re looking for an experienced Senior Project Manager to join our Professional Services team. Reporting to the Senior Manager Professional Services, you’ll be responsible for:
Responsibilities
Leading the full project lifecycle for Zscaler deployments, including defining scope, objectives, timelines, and resources
Identifying, mitigating, and resolving project risks and issues proactively
Cultivating strong client relationships, acting as a trusted advisor and primary point of contact
Coordinating and collaborating effectively with cross‑functional teams (technical consultants, TSM, sales, support, and Product Management)
Ensuring timely, on‑budget project delivery, maximizing customer satisfaction and value realization, and adhering to Zscaler's deployment methodologies
Minimum Qualifications
10+ years of robust IT project management experience, preferably within Professional Services or a consulting environment
Proven track record of successfully leading complex enterprise software or SaaS deployments, especially in cloud security, networking, or infrastructure
Exceptional communication, leadership, and stakeholder management skills, capable of influencing diverse teams and clients
Proficiency in various project management methodologies (e.g., Agile, Waterfall) and relevant project tools
PMP or an equivalent project management certification is essential
Preferred Qualifications
A strong passion for driving customer success and ensuring exceptional client outcomes
A proven ability to thrive and navigate effectively within challenging technical and complex business environments
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In‑office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.
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Sprachkenntnisse
- English
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