Sr. Relationship Mgr, Platform RelationshipsPriority-Technology-Holdings,-LL • New York, New York, United States
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Sr. Relationship Mgr, Platform Relationships
Priority-Technology-Holdings,-LL
- New York, New York, United States
- New York, New York, United States
Über
Sr. Relationship Mgr, Platform Relationships Full Time Professional Remote, US
9 days ago Requisition ID: 2018
Job title: Sr Relationship Mgr, Platform Relationships
Reports to: Director of Banking, Treasury, and Platform Relationships
Department: Passport
Location: Remote
Grade: 16
About Priority Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.
We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.
About the Role As a Senior Relationship Manager, Platform Relationships, you will play a critical role in the long‑term success of high‑value clients and the company. By ensuring clients achieve their desired outcomes, the role will help drive customer satisfaction, loyalty, and retention, which in turn can lead to increased revenue and business growth. You will act as trusted advisors to clients, helping them to realize the full potential of the company’s offerings and contributing to the overall success and reputation of the company. You will be supporting our strategic clients, providing them with white‑glove service.
Key Responsibilities Technical Integration & Development Support Sandbox Provisioning: Translate client needs into technical requirements to rapidly provision sandbox environments and enable necessary API features.
Kickoff & Workflow Design: Lead technical discovery sessions to map transaction lifecycles, ensuring developers’ architectures align with platform capabilities.
Documentation Mastery: Provide, explain, and update API documentation; act as the subject matter expert (SME) for all technical queries during the build phase.
Troubleshooting: Independently diagnose integration errors, API response failures, and configuration issues before escalating to the core API team.
Certification & Quality Assurance Intake Management: Rigorously review developer documentation and test logs for accuracy and completeness.
Certification Liaison: Advocate for developers with the internal API team, managing feedback loops and ensuring all revisions meet standards.
Go-Live Readiness: Deliver clear, actionable go‑live instructions and perform final configuration checks for seamless sandbox‑to‑production transitions.
Support & Operational Excellence End-to-End Resolution: Own inbound API/ISV support tickets from receipt to resolution; deeply investigate merchant issues and account locks to avoid "pass-through" support.
Hardware Logistics: Coordinate ordering and shipping of payment terminals for testing and live environments.
Cross-Functional Coordination: Act as the central hub for Payment Operations, API Developers, and ACH teams to prevent project stalls from communication gaps.
Success Metrics (Key Performance Indicators) Performance will be measured by:
Time-to-Market: Speed from sandbox request to production approval.
Integration Quality: Low volume of support tickets from merchants in their first 30 days post‑go‑live.
Accuracy: Zero errors in initial setup of Unified Commerce account hierarchies.
Responsiveness: Meeting or exceeding SLA times for support tickets and white‑glove project inquiries.
Candidate Requirements Associate’s degree in Finance, Business, or equivalent work experience.
6+ years of experience in client success, account management, or a relationship management role, preferably in a FinTech or Banking environment.
Banking Operations / Treasury Experience required.
Excellent verbal, written communication and interpersonal skills needed to develop collaborative working relationships with cross functional teams.
Ability to understand end to end processes.
Patient, diplomatic, and collaborative.
Advanced communication skills and the ability to have crucial conversations with our clients.
Full understanding of our products and internal processes.
Experience navigating complex problems.
Ability to communicate cross-functionally across the organization.
Compensation and Benefits Compensation range: $75k – $95k. We invest in the whole employee – personally and professionally. Our benefits package is designed to support your well‑being, growth, and success – both inside and outside of work.
401(k) match
Employee Stock Purchase Program (ESPP)
HSA and FSA options
Financial wellness resources and employee discount programs
Medical, dental, and vision coverage
Mental health support for employees and dependents through Lyra Health
Family planning and women’s health benefits through Carrot
Gym membership reimbursement and virtual wellness programs (including yoga)
Time Off
3 weeks PTO to start, with unlimited PTO after year one
Growth & Development
Certified Payments Professional (CPP) certification support
Traditional Physical Requirements Requires prolonged sitting, standing, bending, stooping and stretching.
Requires the ability to lift 10 pounds.
Requires eye‑hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
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Sprachkenntnisse
- English
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