Junior Tech Support – Global Team, Flexible HoursFramework Ventures • New York, New York, United States
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Junior Tech Support – Global Team, Flexible Hours
Framework Ventures
- New York, New York, United States
- New York, New York, United States
Über
About the role You will work as part of a global team, working and supporting the latest technologies for one of the leading crypto trading firms in the world.
Duties and Responsibilities
Ensure maximum uptime for production systems using real time monitoring.
Provide level 1 and 2 application and client support.
Work closely with Development, Quant and Infrastructure teams to investigate and solve system issues.
Continuous monitoring of application alerts to ensure systems are running optimally.
Maintain and enforce good quality internal documentation.
Perform weekly support duties checklists.
End to end ownership of client reported issues to resolution.
End user desktop support for internal staff.
Required Skills and Experience
A self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution.
Excellent communication and interpersonal skills.
Previous experience with programming/scripting languages is preferred.
A problem solver with a keen eye for detail.
Help in setting up the support model with the team in long term.
Provide phone or remote support in the non-office hours when required.
Preferably open to working shift hours.
An interest in monitoring, alerting and reporting initiatives.
Passionate about helping people with mixed technical ability.
Some experience with Apple MacBooks and Linux technologies.
A strong culture is a common denominator among the most successful companies and B2C2 is proud to be a values-based company.
Company Values
Ambitious - Striving to make history through world class achievements
Innovative - Forward looking in our solutions for clients and employees
Meritocratic - Rewarding positive contribution across the organisation
Collegiate - Achieving through teamwork through a healthy environment
Risk Aware – Informed decision making and considered in our practices
Equal Employment Opportunities Policy B2C2 is committed to a policy of equal employment opportunity for applicants and employees and we welcome applicants from all backgrounds. It is the policy of B2C2 to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, colour, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability or certain classifications based on genetic information, or because someone is married or in a civil partnership or any other characteristic protected by federal, state or local laws, regulations or ordinances. As such, B2C2 will not tolerate discrimination against any of our employees on the basis of membership in a protected category. We are also committed to creating an inclusive environment to ensure we attract, engage, promote and retain the best talent. We will consider flexible working arrangements for any of our roles.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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