IT Support and Compliance AdministratorCOFENSE • Saint Paul, Illinois, United States
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IT Support and Compliance Administrator
COFENSE
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Remote US
Perks- Fully Remote, Uncapped Variable Comp, 401k match
Cofense secures enterprise email systems with a combination of industry-leading security awareness training and threat detection and response solutions. Put simply, we train employees to detect and report email threats and leverage world-class email security tools to automatically stop threats that make it past legacy email security solutions
This is an exciting opportunity to work with an exceptional global enterprise sales team here at Cofense! We’re looking for passionate individuals who excel at prospecting, thrive in team settings and bring innovative ideas to tackle complex problems. At a fast-growing company like Cofense, you’ll have the chance to make a real impact.
Reporting to the VP of Information Technology and Security, the IT Support and Compliance Administrator assists in supporting Cofense corporate and lab infrastructure, applications, systems, and networks. This is a dynamic position with opportunities for advancement in one of technologies fastest growing companies.
On-site and remote end-user device support; automation, configuration, installation, and maintenance of end-user device equipment.
Manage the day to day operations, enhancements, and implementation of company collaboration services
User onboarding, offboarding, and training
Support ongoing maintenance of ISO 27001, SOC 2, and FedRAMP programs, including risk assessments, control monitoring, and evidence collection.
Assist with internal and external audits by preparing documentation, system screenshots, logs, and policy references.
Conduct periodic access reviews, vulnerability scans, and compliance-driven checks across systems and services.
Maintain and update security policies, procedures, and standard operating procedures.
Help ensure timely remediation of audit findings, security vulnerabilities, and compliance gaps.
Coordinate vendor risk management tasks, including security questionnaires and third-party assessments.
Support incident response processes, ensuring proper documentation, reporting, and corrective actions.
Monitor adherence to secure IT operational practices such as change management, configuration baselines, and logging standards.
Timely resolution of assigned initiatives and tasks
Ability to travel to remote offices
Other duties as assigned
Knowledge, Skills and Abilities Required
Minimum 3+ years’ IT support
Gives and receives information in well-defined situations
Professional Certification in at least one major technology provider preferred
MCSA/MCSE, VCP, Network+, Security+, A+,CISSP, AWS Architect
Working knowledge of information security frameworks—ISO 27001, SOC 2, and/or FedRAMP
Experience supporting SOC 2/FedRAMP audits or maintaining an ISO 27001 ISMS.
Exposure to FedRAMP requirements, SSP documentation, and NIST 800-53 controls
Experience with;
Corporate Network Troubleshooting
Desktop/Laptop Support
Atlassian Jira/Confluence administration and server maintenance
Working experience with at least one major operating system
Working experience with one cloud service or virtual environment o365, Azure, VMware, or AWS
Working knowledge PowerShell or python scripts
Virtual server management
Demonstrates Cofense’s values, and vision
Articulates opinions on IT administration matters
Displays an attitude of understanding and tolerance for other’s opinions by being diplomatic
Conveys fundamental aspects of job through verbal and written communications
Effectively changes and meets deadlines as they evolve
Education and/or Experience Disclaimer The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This job description is not a contract of employment, either express or implied. Employment with Cofense will be voluntarily entered into and your employment is considered at will. Cofense reserves the right to alter the job description at any time without notice
Cofense is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [protected class] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, physical or mental disability, marital status, genetic information or any other status or characteristic protected by applicable national, federal, state or local laws and ordinances. We adhere to these commitments in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline.
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Sprachkenntnisse
- English
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