Customer Advisor – Japanese Client Desk (m/f/d)

Customer Advisor – Japanese Client Desk (m/f/d)

Join our team!

As a Private Client Advisor within our Japan Desk, you will deliver high-quality financial advice to our Japanese client base across a broad range of products and services. Leveraging your expertise and strong interpersonal skills, you will build lasting client relationships and position our bank as a trusted partner.

Key Responsibilities:

• Holistic Wealth Advisory and Cross-Selling: Provide comprehensive financial advice to affluent international clients (primarily in English), identifying client needs and driving cross-selling opportunities through tailored financial planning solutions.
• Investment Advisory and Portfolio Optimization: Advise clients on investment products and actively support portfolio growth, taking into account relevant regulatory and tax considerations.
• Client Relationship Management and Business Development: Strengthen and expand existing client relationships, proactively acquire new clients, and collaborate with internal specialists to deliver tailored solutions.
• Client Service and Operations: Respond to a wide range of client inquiries and manage day-to-day client activities across banking services.
• Compliance and Multichannel Delivery: Ensure all client interactions, documentation, and contracts comply with applicable regulations and internal standards, while delivering a seamless experience across multiple service channels.

Your Profile

Qualifications:

• Degree as a Banking Specialist (e.g. Sparkassen-/Bankfachwirt) or a comparable qualification in banking, finance, or a related field
• Ideally, completion of advanced training in private client advisory or wealth advisory (or willingness to obtain such qualifications)

Experience:

• Strong background in advising private/banking clients, particularly in securities advisory
• Basic knowledge of pension, current account, and lending business
• Ideally, initial experience with products and software used within the German savings bank sector

Additional Skills:

• Passion for providing holistic, solution-oriented client advice and strong active listening skills
• Team-oriented, while also working independently in a structured and flexible manner
• Confident and empathetic personality with the ability to build trust with clients and colleagues
• Fluent English; knowledge of Japanese is an advantage

What We Offer

• Work-Life Balance: 32 vacation days and a 39-hour workweek
• Compensation: Competitive salary in line with the public sector agreement (TVöD) with 13.8 monthly salaries, performance-based bonus, company pension scheme, and capital-forming benefits (€40/month)
• Flexible Working: Mobile working options, flexible hours, and various working time models
• Development: Support for your professional and personal growth through job rotations and professional certifications
• Mobility: Free public transport ticket (Deutschlandticket) or company bike option
• Health & Wellbeing: Access to company sports groups (e.g. golf, badminton), comprehensive health management programs (e.g. Urban Sports membership), and subsidized meals

Further benefits can be found on our careers page.

Interested?

We look forward to receiving your application through our online portal.

For more information, please contact: Michael Esser, HR Management, Phone: 0211/878-1885

We actively promote the professional advancement of women and therefore particularly welcome applications from female candidates. In areas where women are underrepresented, they will be given preferential consideration in cases of equal suitability, performance, and qualifications, in accordance with the Equal Opportunities Act of North Rhine-Westphalia, unless overriding reasons apply.

Part-time employment is generally possible.

Applications from severely disabled individuals and those with equivalent status as defined by § 2 SGB IX are expressly encouraged.