Senior People Process Optimization StrategistDoorDash USA • Saint Paul, Illinois, United States
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Senior People Process Optimization Strategist
DoorDash USA
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
About the Role We are building a more efficient, intelligent, and AI-enabled People Operating System. As a Senior People Process Optimization Strategist, you will drive the execution of process transformation initiatives that improve the end-to-end employee experience across DoorDash and Wolt.
You’ll own workstreams within a broader transformation roadmap, identifying inefficiencies, redesigning processes, and implementing scalable, tech-enabled solutions. This role is equal parts process design, execution, and change management: success is not just delivering solutions, but ensuring they are adopted and deliver measurable impact.
You will partner closely with COEs, People Business Partners, Product, Engineering, and Operations teams globally, and report to the Senior Manager, People Process Transformation and Continuous Improvement.
Success in this role looks like: faster, simpler processes; high adoption of new ways of working; and clear, measurable improvements in efficiency, quality, and employee experience.
Responsibilities
Own and execute process transformation initiatives across People functions (e.g., HR, Talent Acquisition, onboarding, lifecycle processes)
Analyze current-state processes to identify inefficiencies, root causes, and automation opportunities
Redesign workflows using continuous improvement methodologies (e.g., Lean, Six Sigma) to reduce friction and cycle times
Partner with Product and Engineering to deliver scalable, tech-enabled solutions
Drive change management for new processes, including stakeholder alignment, communication, and rollout planning
Assess change impacts, identify risks, and build mitigation plans to support successful implementation
Develop enablement materials (e.g., playbooks, training, guidance) to ensure teams can effectively adopt new processes
Define and track success metrics (e.g., time savings, SLA improvements, quality, adoption) and iterate based on results
Facilitate cross-functional working sessions to align on requirements and move initiatives forward
Build and maintain dashboards or reporting to monitor process performance and identify gaps
Ensure solutions are intuitive, scalable, and drive sustained behavior change and improved employee experience
Qualifications
4–8+ years of experience in process transformation, continuous improvement, or operations (HR/People experience a plus)
Hands‑on experience applying Lean, Six Sigma, or similar methodologies (certification a plus, not required)
Proven track record of delivering measurable improvements (e.g., reduced cycle time, cost savings, increased quality or adoption)
Experience driving or supporting change management and adoption of new processes, systems, or tools
Strong problem‑solving skills with the ability to identify root causes and translate insights into practical solutions
Comfort working cross-functionally with business, operations, and technical stakeholders
Ability to manage multiple workstreams and operate effectively in a fast-paced, evolving environment
Data‑driven mindset with the ability to define success metrics and measure impact
Clear communicator who can influence without direct authority and translate complex changes into actionable guidance
Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.
Paid Time Off Details
For salaried roles:
flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles:
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
National Base Pay Range (United States) $136,000 - $200,000 USD
Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination:
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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