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People Operations Manager
DiLucci CPA Firm
- New York, New York, United States
- New York, New York, United States
Über
Job Description If you enjoy building systems, scaling teams, and bringing structure to fast‑growing environments—and want real ownership over how a firm operates—our
People Operations Manager
role is for you.
DiLucci CPA Firm has been serving business owners and real estate investors since 2005. For nearly two decades, we’ve built a reputation for doing things differently: prioritizing strategy, truth, and genuine care over transactional work. As the firm continues to grow, we are investing in strong people operations to ensure our team is supported, accountable, and set up for long‑term success.
As our People Operations Manager, you will own the systems and workflows that support our people and internal operations. Your work will directly impact team performance, employee experience, and leadership focus. Success in this role is measured by clarity of systems, smooth execution, team stability, and how effectively leadership time is protected.
Key Responsibilities Human Resources & People Operations
Build and maintain a scalable new‑hire onboarding process, including Day 1, Week 1, and 30‑60‑90 workflows
Own in‑house recruiting operations, including resume screening, headhunting, and managing the interview process
Support onboarding and payroll setup across 4+ U.S. states
Support employee lifecycle management, including onboarding, promotions, and exits, in partnership with leadership
Run weekly employee accountability systems, monitoring time tracking, task completion, and work delivery
Monitor and support employee satisfaction initiatives
Plan team retreats, appreciation initiatives, and internal engagement efforts
Manage monthly Slack culture initiatives and contests
Client Experience Support
Manage client feedback systems and response workflows
Act as backup to the Guest Experience function as needed
Serve as second line of defense for client escalations prior to leadership involvement
Operations & Systems
Troubleshoot internal technology, software, and workflow issues
Perform light administrative financial checks, including monthly AR review in Canopy and credit card receipt tracking
Improve and document SOPs across people and operational workflowsTrack basic operational data and reporting
Continuously remove work from leadership through systems, process improvements, and ownership
Actively protect leadership time through effective triage and execution
Independently manage recruiting, onboarding, and accountability systems
Proactively identify and resolve people or process issues before escalation
Communicate clearly, consistently, and professionally with team members and leadership
Execute quickly in a fast‑moving environment without constant oversight
Continuously improve systems as the firm scales
Requirements
3+ years of experience in People Operations, Operations, or Chief of Staff‑type roles
Experience in a fast‑paced, founder‑led environment (startup, agency, or professional services)
Direct ownership of end‑to‑end recruiting, including 20+ full‑cycle hires
Proven experience building onboarding systems from scratch, including 30‑60‑90 frameworks
Experience managing employee accountability systems (time tracking, task management, work delivery)
Experience supporting payroll and onboarding across 2+ U.S. states
Experience supporting performance management, promotions, and exits in partnership with leadership
Strong written and verbal communication skills
Highly organized, systems‑oriented, and execution‑focused
Demonstrated ability to protect leadership time and operate with high ownership
Location Remote (U.S.-based)
Salary $100,000–$130,000
Benefits
Paid time off & holidays
High‑autonomy role with strong leadership support (not micromanagement)
Job Type Full‑time
Job Details
Health insurance
Paid time off
Work from home
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Sprachkenntnisse
- English
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